All About Touchpoints – 44 Touchpoint Examples For Your Business What is a touchpoint and why are they so important? A touchpoint is anyway a potential customer can interact with your business. This could be through word-of-mouth, social media, a website, a flyer etc. The list goes on, and at every step, you need your business well branded with quality graphics, quality content and language that your audience will resonate with. You need to be an authority in your industry. Google will rank you better, and sales will start to really roll in.A list of over 40 possible touchpoints you can use in your business is available below. Many retail companies, however, follow a different set of rules. They use the theory of scarcity marketing. This is what drives desire, brand power – and with it the entire luxury proposition outside the band of rationality. Platforms such as eBay and Amazon have been popular because people think they are going to miss out so will act fast. Scarcity is also paramount for luxury brands because, at the root of the very notion of luxury, supply